Purpose of the Role:
We are looking for a dedicated Customer Service Administrator to join our dynamic warehouse operations team. You’ll play a key role in providing exceptional customer service and administrative support for our allocated key accounts. If you’re detail-oriented, proactive, and thrive in a fast-paced environment, we’d love to hear from you.
Working hours:
Monday to Friday -09:30-17:30 with 1 hour lunch (unpaid)
Key Responsibilities:
· Deliver high levels of customer service across key accounts.
· Manage and coordinate transportation, resolving any issues or delays promptly.
· Maintain accurate shipment records and ensure timely customer documentation.
· Respond to customer queries and complaints, escalating when required.
· Liaise with hauliers and customers to ensure smooth communication and service.
· Present accurate KPI and performance data to management.
· Collaborate with internal teams to meet distribution deadlines.
· Ensure all customer invoices are accurate and reflect the services provided.
· Update and follow departmental Standard Operating Procedures (SOPs).
· Continuously look for ways to increase customer satisfaction.
What We Value:
· Providing service with passion and personality.
· Asking the right questions to understand thoroughly.
· Safety and responsibility in every task.
· Creating positive teams with a family spirit.
· Keeping promises and doing what’s right — not just what’s easy.
· Driving out complexity to simplify processes.
Core Requirements:
· Clear and respectful communication skills, both written and verbal.
· Excellent computer literacy – especially in Microsoft Excel, Word, and Outlook.
· Strong organisation, prioritisation, and problem-solving skills.
· A professional telephone manner and attention to detail.
· Financial awareness to ensure accurate invoicing.
· Flexibility with working hours to meet customer and business needs.
Experience & Skills:
Essential:
· Experience in administration and customer service (internal/external customers).
· Demonstrated integrity, problem-solving, and efficiency.
· Strong communication and interpersonal skills.
· Proven track record of achieving targets/KPIs.
· Experience in using Microsoft applications (Excel, Word, Outlook).
Desirable:
· Previous logistics or warehouse administration experience.
· Experience handling customer accounts within a distribution or supply chain setting.
Why Join Us?
We’re more than a logistics company — we’re a team driven by shared values and a passion for excellence. If you’re someone who takes initiative, is resourceful, and enjoys working as part of a supportive and collaborative team, this role is for you.
