Siamo Recruitment is currently seeking an experienced, ambitious, people-focused person to provide excellent customer service and support to our prestigious client based in Minworth.
MUST HAVE PREVIOUS EXPERIENCE IN LOGISTICS ADMINISTRATION
Hours: 09:00-17:00
Pay: £13.46ph
You will be responsible for providing an excellent level of customer service and the administration for allocated key accounts within the warehouse.
Core Requirements:
➢ Responsible for data entry and updating systems, and keeping all documentation accurate and organised
➢ Coordinate transportation details and advise the appropriate department and teams on delays or problems that arise
➢ Report and provide the correct documentation for shipment to customers
➢ Resolve customer queries and complaints following an escalation process as needed.
➢ Liaise between the hauliers and the customer, providing excellent customer service.
➢ To be aware of the requirements and conditions concerning the transportation of Hazardous Material / Dangerous Goods Classes.
➢ Monitoring performance of parcel carriers, escalating discrepancies promptly.
➢ Cover other Administrator roles during their absence
➢ Support the development of colleagues and new team members by providing coaching and on-the-job training as required.
➢ Collate and present KPI data as requested by the management team
➢ Collaborate as part of a busy team working to set distribution deadlines
➢ Contribute to and maintain departmental Standard Operating Procedures
➢ Apply financial awareness to customer invoices to ensure correct reimbursement is received for all costs incurred.
➢ Schedule deliveries, waive orders and liaise with customers on any stock issues.
➢ Participate in activities to look for efficiencies in the company’s delivery for customers.
➢ Undertake any other duties as requested by their line manager, commensurate with the role
About You What you’ll need to succeed:
- A great track record working in similar environment
- Ability to work well under pressure
- A good team player
- Work efficiently with good attention to detail
- Understand the necessity of customer service & working to deadlines
- Basic numeracy and literacy skills
- Good communication skills
Employee Benefits: Siamo benefits Package includes:
- Superb online and high street discounts
- GP Services Professional counselors
- Financial support, Health tracker Fitness and wellbeing support
- Comprehensive onboarding and training process.
- Employee of the Month Award
- Refer a friend scheme where you are rewarded for introducing Colleagues
- Paid holidays
- Pension Scheme
- Possible chance of a permanent position with our client for Top Performers
- Free Car-Parking
- Recruitment Process Digital for speed and efficiency with video interviews if required
If you are interested in the above position please apply directly and submit your CV
